Experiencing a problem? First of all, make sure you read the 'Care of your building' sheet delivered with your invoice.
If you didn't get one, or can't find it, click here.

So, you've read the sheet, but you still have a problem? Have a look at the list below. If you can't find the information you need, please call us on 01821 642 713 or email on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q.   Why won't my doors close properly?
A.   Wood is a natural product. During extremely wet weather, such as the winter we have recently suffered, it will take on water and swell. This can be rectified by gently planing the door down -  not too much, though. In summer the opposite problem can occur when wood shrinks. Then the door will refuse to meet the surround and will need adjusted. In windy weather please make sure to keep the door closed: doors left flapping in the wind will warp. Within your two-year guarantee period we will be happy to call out to adjust problematic doors at no extra charge. Outwith this period we may need to make a small charge to cover fuel and our workman's hourly rate.

Q.   Why is my door squint?
A.   This can sometimes happen if one of the blocks has sunk too deeply into the ground. Sometimes this is a result of a site being soft and boggy at point of assembly. It can be rectified by raising the shed at the affected side and inserting timber shims until the level of the shed is corrected and the door straightened out.

Q.   Why are there bare, white lines appearing on my shed?
A.   This happens during spells of very hot weather. The best thing you can do is apply another coat of Butinox No 1, Sadolin or whichever timber preservative you have used.

Q.   Why is my building 'bleeding'?
A.   The redwood timber we use is slowly grown to give a denser grain. Consequently is has a high resin content. During periods of excessively hot weather the resin may be seen to ooze out of the shed in sticky drops. Alternatively, it may appear as white flecks on the outside of the timber. This is natural and although it may seem unsightly, it will not damage your building.

Q.   Why is there black mould growing on my timber?
A.   This is generally a result of poor ventilation. Please remember to air your timber building regularly. Do not brush off dry mould as you may spread the spores. Mould can be removed bypre-dampening with a light mist and then washing with a solution of 1part detergent (not one that already contains ammonia), 10 parts bleach and 20 parts warm water.

Q.   Why is my building leaking?
A.    It shouldn't be. Call us and we'll come out and fix it. Within your guarantee period, obviously it's free. After that we may have to make a fuel charge. If your building is ten years old or more it probably needs its roofing felt replaced.

Q.   Why is my shed blistering?
A.    Have you used the correct preservative to re-treat the building? Never use a water-based preservative on top of an oil-based one. Butinox No 1 and Sadolin Classic are both oil-based. Sadolin Superdec Opaque is water-based. You will need to strip off all the preservative and begin again.